Privacy Policy

All In One SOS is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, use our services, or communicate with us. By using our website or services, you consent to the practices described herein.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Name, surname, and contact information (email address, phone number, postal address)
• Payment or billing information when you request services
• Information about your property or service needs
• IP address, browser type, and browsing behavior via Google Analytics

We also collect non-personal information to improve our website and services, such as aggregate statistics about website usage.

2. How We Use Your Information

We use your information for the following purposes:

1. To Provide Services – Communicating with you, processing service requests, and coordinating property maintenance, repairs, or renovations.
2. Internal Operations – Assigning tasks to team members, subcontractors, and employees to complete your requested services.
3. Marketing and Communication – Sending updates, newsletters, promotions, or service reminders (only if you have opted in).
4. Analytics and Website Improvement – Using Google Analytics and other tools to understand website performance, visitor behavior, and improve user experience.
5. Legal Compliance – To comply with South African laws and regulations, including tax and contractual obligations.

3. Sharing Your Information

We may share your information under the following circumstances:

• With Subcontractors – Only when necessary to complete the services you have requested. Subcontractors are bound to confidentiality agreements and may not use your information for any other purpose.
• With Team Members – Internal staff may access your information solely to fulfill their job responsibilities and provide services.
• With Third-Party Service Providers – Such as payment processors, IT providers, and analytics tools (e.g., Google Analytics) to support website functionality or improve service delivery.
• Legal Requirements – If required to comply with a law, regulation, or legal process, or to protect the rights, property, or safety of All In One SOS or others.

We do not sell or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Data is stored on secure servers and encrypted where necessary.
• Access is limited to authorized team members and subcontractors who need it for service delivery.
• Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies and Google Analytics to collect information about visitor behavior. Cookies help us:

• Understand how visitors use our website
• Improve website functionality and content
• Provide a better user experience

You can manage or disable cookies via your browser settings, but this may affect website performance.

6.Your Rights under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request that we delete your personal information, subject to legal obligations
• Withdraw consent for processing personal information, where applicable
• Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated

7. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, or enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. Your continued use of our website or services constitutes acceptance of the updated policy.

10. Contact Us

For questions, concerns, or requests related to your personal information, please contact:

All In One SOS
Email: hello@allinonesos.co.za

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described.